PRODUCT
iCX
iCX is redefining customer support engagement
NLP At Its Core
iCX is built with NLP ensuring support conversations are effectively converted to actionable insights.
Easy to Deploy
Deploy easily with existing processes with custom built riles based on business requirements.
Resolve Queries Quicker
Customer trends and previous interactions can be used by the support team to make suggestions and solutions.
What Do You Get from iCX?
Measure Emotional Intelligence
Interaction analysis via passive channels like email and chat transcripts reveals how the customer is feeling at the moment.
Rule-Based Management
Create business rules for taking automated ticket actions based on time lapses or events.
Leverage Heat Maps
Agents can use the heat map to identify the next best ticket based on factors like status, SLA, priority, and customer's emotional state.
Customer Categorisation
Easily categorise customers based on their support experiences to reduce churn.
Customer Positivity Index
Using an overall positivity index, determine a customer's overall perception of the customer support desk.
Actionable Insights
Leverage user-friendly dashboards to monitor and review overall customer support perception.
