ServiceNow – Welcome | InetFrame Technologies

Digital Transformation with

ServiceNow®

iNetFrame, a ServiceNow Consulting & Implementation (C&I) Partner and a ServiceNow Reseller Partner, brings ServiceNow expertise along with deep knowledge in Digital Transformation to help you derive maximum value from the Now Platform while optimizing its interactions with your other enterprise solutions.

ServiceNow is an established industry leader helping clients digitally transform organisation workflows to drive growth at competitive pricing. The ServiceNow platform enables process optimisation, connecting organizational data silos and accelerating innovation at scale.

Shaping Fully Integrated Digital Transformation & Enterprise Service Management

iNetFrame Technologies Offers Extensive Services:

ServiceNow Consulting

Unleash full potential of ServiceNow tools to truly drive effective and scalable digital transformation to achieve business goals and objectives.

Our proprietary discovery process enables identification of business requirements and goals to efficiently provide an implementation plan filling existing gaps and hurdles.

ServiceNow Implementation

Our team of experienced professionals, who have been involved in multiple implementations across industries, understand how to integrate and maximize ServiceNow RoI within your organization.

Innovation, agility and change management are key to delivering more value for organizations. Our primary purpose as a service provider is to help you make your ServiceNow implementation reliable, secure, efficient, adaptable, and result-driven.

ServiceNow Support As A Service

Our highly experienced ServiceNow Support team helps you to strictly maintain SLAs and deliver value to your internal stakeholders and clients at costs which are 30-40% lower than standard offerings.

In addition to Operation and Maintenance we also provide support for integration of the Now Platform with your other enterprise applications, enhancements and upgrades across all ServiceNow products.

ServiceNow Optimisation

As part of ServiceNow Optimisation, our team of experts with experience across multiple ServiceNow implementations of different sizes, modules and across different domains will analyse your ServiceNow use, support mechanism and licenses against our proprietary and global benchmarks.

Our experts have devised a number of innovative models and best practices like ‘leased’ licenses, ‘shared’ maintenance teams, ‘optimised’ module use, etc. to help you drastically reduce cost while increasing value delivered to your organisation from ServiceNow.

Our Service Catalogue

Customer Service Management (CSM)

Automate requests and deliver effortless experiences for customers and agents. Transform ops and empower employees to act quickly on customer needs.

Security Operations (SecOps)

Improve your cyber resilience and vulnerability management while speeding response times to overcome threats and vulnerabilities.

Performance Analytics

Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.

IT Operations Management (ITOM)

Modernize IT ops with visibility, insights, and intelligent remediation. Identify and solve issues before they occur with cross-team automation workflows.

IT Asset Management (ITAM)

Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud—on one platform.

Governance, Risk, and Compliance (GRC)

Break down silos to manage risk and strengthen compliance across the business.

Software Asset Management (SAM)

Control risk, reduce spend, and automate the software lifecycle, all from a single platform.

HR Service Delivery (HRSD)

Strengthen employee productivity with enterprise-wide workflows that reach across any digital channel.

IT Service Management (ITSM)

Future-proof your technology across the enterprise on a single cloud platform to supercharge productivity.

Strategic Portfolio Management (SPM)

Plan, deliver, and track value across different methodologies. Empower teams to drive business outcomes.

Application Development

We can either develop custom ServiceNow apps for your internal use or help you certify and publish an app on ServiceNow Store.

Configurations

We tune your solution’s settings to perform system changes that do not require coding.

Personalization

We set up ServiceNow to allow particular system changes for particular users and configure the system to apply those changes only to the accounts of those users.

Customizations

We do system changes that require coding efforts to adjust the platform to your needs on a deeper level.

Solution Health Checks

Scheduled examination of your ServiceNow solution to proactively identify and remediate its weak spots.

System Administration

User and access management, workflow configuration, data quality management, form field changes and other quick changes in your ServiceNow.

Development and Evolution

Functionality expansions as well as the development, testing and integration of custom ServiceNow applications.

Performance Analysis

Functionality expansions as well as the development, testing and integration of custom ServiceNow applications.

Server & Incident Management Support

L1-L3 support to solve basic issues, investigating deeper technical problems and performing changes on the code level and L4 support to communicate with ServiceNow.

License Cost Optimisation

Review of the ServiceNow licenses you own and use and reduction in license cost through introduction of innovative models like ‘leasing’

Value Optimisation

Analyse the usage of the ServiceNow modules which you have implemented and devise strategies to maximise value with optimum usage/addition of service lines and cost reduction by discarding modules which are not adding value to the organisation

Maintenance Optimisation

We help you minimize your maintenance costs by providing a ‘Shared’ or ‘Hybrid’ resourcing model of dedicated and shared service teams which can drastically bring down your ServiceNow costs while protecting SLAs

iNetFrame Advantage

Our ServiceNow expertise enables firms to reinvent themselves and develop business value. Our team of experts can help achieve greater efficiency, reduce costs, boost productivity, and ensure flexibility to meet changing business needs.

Get in Touch With Our Experts

We have highly flexible engagement models in place at iNetFrame which will consider the current requirements of the client and provide highly customized services.

ServiceNow Services